Jobid=69a0b5465785 (0.0992)
Vacatureomschrijving
Installed Base Account Manager
As an Installed Base Account Manager, your mission is to expand the footprint of IFS solutions within existing customer accounts. You will cultivate long-term partnerships, ensuring customers derive maximum value from their investments while identifying opportunities for growth through renewals, upselling, and cross-selling. This is a customer-facing, quota-carrying role focused on delivering measurable business outcomes and driving strategic account expansion.
KEY TASKS
Account Growth & Revenue Expansion
- Manage a portfolio of existing customer accounts, consistently meeting or exceeding revenue and retention targets.
- Drive renewals and proactively identify opportunities to expand solution adoption through upsell and cross-sell initiatives.
- Develop and execute strategic account plans to increase customer satisfaction and grow account value.
Strategic Partnership & Customer Success
- Build strong relationships with key stakeholders across customer organisations.
- Appreciate customer goals, challenges, and industry dynamics to deliver tailored solutions that drive measurable impact.
- Serve as the primary contact for strategic discussions, aligning IFS offerings with customer outcomes.
Industry Insight & Business Acumen
- Maintain a strong appreciation of customer industries, technology landscapes, and business priorities.
- Provide relevant insights, benchmarks, and recommendations to help customers maximise ROI from IFS solutions.
Opportunity Development & Forecasting
- Identify and qualify expansion opportunities within the installed base.
- Collaborate with internal teams—including Executive Leadership, Presales, Customer Success, Professional Services, and Solution Consulting—to support account growth strategies.
- Ensure accurate forecasting and pipeline management using CRM tools.
Engagement & Retention
- Conduct regular business reviews and adoption sessions to reinforce value and drive solution utilisation.
- Monitor market trends and competitor activity to refine account strategies.
- Participate in customer events, webinars, and user groups to deepen engagement and strengthen relationships.
Sales Excellence
- Apply disciplined account management practices aligned with IFS sales methodologies.
- Work cross-functionally to deliver seamless customer experiences and maximise account potential.
- Continuously enhance product knowledge and consultative selling capabilities.
- Engage in value-based selling that connects IFS solutions to customer business outcomes.
Functie-eisen
- Demonstrated success in account management, customer success, or sales roles focused on existing accounts.
- Familiarity with enterprise software or technology solutions, with a commitment to deepening product expertise.
- Strong communication, presentation, and relationship-building skills across all organisational levels.
- Ability to manage multiple priorities in a dynamic, customer-centric environment.
- Proven history of achieving retention and revenue growth targets.
- Appreciation for structured sales processes, including cadence, forecasting, and reporting.
- Fluent Dutch to business level
Aanvullende informatie
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
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